Privacy Policy

Introduction

VitalApp is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual healthcare monitoring services.

Information We Collect

Personal Information

We collect personal information that you provide to us, including but not limited to:

• Name, email address, phone number, and contact details
• Date of birth and demographic information
• Medical history and health records
• NHS number (where applicable)

Health Data

As a healthcare monitoring service, we collect sensitive health information including:

• Vital signs (blood pressure, heart rate, oxygen levels, temperature)
• Symptoms and health conditions
• Medication information
• Healthcare provider communications

How We Use Your Information

We use the information we collect to:

• Provide and maintain our healthcare monitoring services
• Monitor your health and vital signs
• Communicate with you and your healthcare providers
• Improve our services and develop new features
• Comply with legal and regulatory requirements
• Ensure the safety and security of our platform

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal and health data against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest, and we comply with UK GDPR and NHS data security standards.

Your Rights

Under UK GDPR, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure (right to be forgotten)
• The right to restrict processing
• The right to data portability
• The right to object to processing

Data Retention

We retain your personal and health data for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with NHS record retention guidelines.

Sharing Your Information

We may share your information with:

• Healthcare providers and clinical teams involved in your care
• NHS organisations and healthcare institutions
• Service providers who assist in our operations (under strict confidentiality agreements)
• Legal authorities when required by law

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie preferences through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.